Qu’il s’agisse d’un entretien professionnel ou d’une conversation privée, nous devons parfois mener des conversations difficiles, potentiellement source de conflits, de déceptions, de ruptures dans les relations. Comment faire passer notre message à coup sûr, avec tact et impact ? Comment agir pour que la conversation devienne un outil stratégique au service de nos objectifs, sans créer de ressentiments ou de malentendus qui pourraient être néfastes à moyen terme ?

Professional women are often confronted with micro-aggressions, everyday sexism and stereotypes. Just telling ourselves that we need to toughen up and ignore behaviors like “mansplaining” or inappropriate jokes only helps to normalize and even encourage toxic behavior.

Women need to put their foot down here, because these challenging situations can be very disruptive for their success, their careers and their peace of mind.

But how can women defend themselves without being labeled as bossy and unlikeable?